Support
norimono.live is a full-screen live departures board for any always-on screen — a shop window, an office reception, a café, a hallway display, or a screen at home. Pick the stops you care about and leave it running.
This page answers the questions I hear most and lists the ways to reach me.
Contact
For anything about norimono.live — something that looks wrong, a missing stop, feedback or an idea — email support@norimono.live. I read every message.
It helps to mention the city you're looking at and, if relevant, the stop or route, so I can reproduce what you're seeing.
norimono.live is run by one person (a UK sole trader), so replies can be delayed at busy times — please bear with me. The first-reply targets by plan are on Plans; they're targets for the first reply, not a promise of when a fix or feature will land. A polite follow-up is welcome if you haven't heard back.
I can't change a timetable, dispatch a vehicle, or say why a particular service is late or cancelled — those are decisions for the transit operators. norimono.live displays the information the operators publish.
Frequently asked questions
Is this an official service from the transit operators?
No. norimono.live is an independent display built on the open transit data that authorities and operators publish. The licence and source for the data on a board are credited in that board's footer. I'm not affiliated with any operator — for the authoritative position, check the operator's own app or website.
Which transit does it show?
Buses, trams, trains, ferries, cable cars and the like — whichever modes the feeds for your city publish. Where a city has trams or ferries, they ride alongside the buses on the same board, each with its own badge.
Which places are covered?
Coverage grows city by city as feeds are added — the home page lists everywhere with coverage right now, and each board can pick stops anywhere its feed reaches. If your city isn't there yet, email me and I'll see what's available.
How do I set it up on a screen?
Open a board, then Settings (the gear): set a location with Use current location or by typing a place or postcode, pick the nearby stops you want, and save. For a kiosk, install the board as an app (it's an installable PWA — "Install app" / "Add to Home Screen" in your browser's menu) or use the browser's full-screen mode; the board asks for a screen wake-lock so the display stays awake, and your choices are remembered after a reboot.
Why do some departures show "Timetable" instead of "Live"?
A live time means a vehicle is being tracked right now; a timetable time is the scheduled one. Live tracking depends on the operator publishing vehicle positions. Where that's available, the board shows live times and a "Live" pill; where it isn't — off-peak with nothing running, an operator that doesn't publish positions, or a city that has no live feed yet — it falls back to the timetable and shows a "Timetable" pill. It always tells you which you're looking at.
How often does the board update?
Your stops load within a few seconds of opening the board (their first fetches are spread over a brief moment to avoid a burst). After that the board refreshes about once a minute for live data, and the minutes tick down smoothly on the device in between. A stop shows a departure once there's one due — if nothing is coming for a while, or no data is available for it yet, it stays empty until the next one approaches.
The departures look wrong, or a service didn't come.
The times come straight from the operators' own feeds. If a feed is delayed, a prediction is off, or a service is cancelled, the board reflects what the feed says (where a feed reports cancellations, they're shown struck through). If something is consistently wrong for a stop or route, email me the details and I'll look into it.
I think there's a bug.
Please email support@norimono.live with:
- What you were doing when the problem appeared.
- The city, and the stop or route you were looking at.
- A screenshot, if you can.
I can't fix what I can't reproduce, so the more detail you share, the faster I can help. Paid plans get a faster first-reply target (see Plans).
What do the paid plans add?
The board is free to use. Plus and Pro raise the per-screen limits — more stops and more departures per route. Every paid plan starts with a 7-day free trial, and there's one flat price worldwide. See Plans for the full comparison and prices, then subscribe from Settings → Plan & licence on any board.
How do licence keys work?
Subscribing gives you a licence key (find it any time on your Polar customer portal). Enter it in Settings → Plan & licence. One key activates one screen at a time and works on every covered city. Want more screens? Take one subscription per screen. To move a key to a new screen, activate it there and choose Use it on this screen instead, or deactivate the old screen in the portal. Cancelling, changing plan and updating your card all happen in the portal too — see below.
How do I change or cancel my subscription?
Everything to do with your subscription lives in one place: Settings → Plan & licence → Manage subscription, which opens your Polar customer portal. From there you can switch plan up or down, update the payment card, or cancel — your board keeps working until the end of the period you've already paid for.
Changing plan issues a new licence key (the old one stops working). Your board stays on your current plan for a short grace period so nothing is interrupted — then copy the new key from the portal and paste it into Settings → Plan & licence (the board also prompts you with Get your new key), and activate.
What do you do with my data?
The stops you pick, your display preferences and any licence key live in your own browser — they aren't synced to a server, and there's no account. To draw a board, your browser fetches schedules and live positions from the transit sources credited on each board, and the pages are served by Cloudflare. If you subscribe, Polar (the merchant of record) handles your billing details, and licence checks send your key and a random device identifier to my licence service. Full details are in the privacy policy.
Something else?
Anything not covered here — feature requests, ideas, general feedback — is welcome at support@norimono.live.